Join Our Winning Team at Zenith as a Rental Executive!

Are you a customer service superstar ready to take your career to the next level? We're on the hunt for a passionate and driven Rental Executive to be the first point of contact for our customers, delivering exceptional service and building lasting relationships with key accounts. If you thrive in a fast-paced environment and love helping people, this is the role for you!

What You'll Do:

As a Rental Executive, your role is crucial in ensuring our customers have a seamless and exceptional rental experience. You'll be the face (and voice) of Zenith, handling rental inquiries via phone and email, managing key accounts, and ensuring every customer interaction exceeds expectations.

Key Responsibilities:

• Be the first point of contact for customers with any rental queries.
• Ensure exceptional service and smooth processes are delivered to our key customer accounts.
• Respond to customer requests via phone and email, ensuring timely resolution within agreed SLAs.
• Collaborate with our suppliers to resolve any declined reservations and provide tailored solutions.
• Assist the team by sharing knowledge and supporting your colleagues with challenging queries.
• Handle ad hoc requests from internal teams and the Rental Management Team, ensuring a positive outcome.
• Provide accurate documentation for bookings, ensuring all details are clear and concise for future reference.
• Maintain high standards in compliance, security checks, and customer confidentiality.
• Assist with training new team members and contribute to ongoing team development.
• Be a role model for your team, setting the standard for positivity, enthusiasm, and exceptional service.

What Makes You Perfect for This Role:

• Customer Service Excellence: You're passionate about delivering outstanding customer experiences, ensuring satisfaction every time.
• Adaptability: You thrive in a dynamic environment and are eager to learn and grow with the team.
• Communication Skills: You communicate clearly and effectively, whether on the phone, by email, or in person.
• Team Player: You're supportive and approachable, always ready to assist colleagues and share knowledge.
• Attention to Detail: You handle multiple tasks at once while maintaining accuracy and organization.
• Problem Solver: You can think on your feet and proactively find solutions, keeping customers happy and processes running smoothly.

The good stuff…benefits

• A competitive salary of £27,189
• Flexible working options after 12 weeks in the office, allowing you to balance work and life.
• A supportive, dynamic team where collaboration and learning are at the heart of everything we do.
• Access to ongoing training and development to help you grow within the business.
• The chance to build lasting relationships with customers and suppliers and make a real impact on the business.

Skills & Experience We're Looking For:

• Proven experience in customer service, ideally within the rental or corporate environment.
• Strong communication skills, both over the phone and in writing.
• Excellent multitasking abilities and the ability to remain calm under pressure.
• Knowledge of Microsoft Office Suite and experience with bespoke systems.
• A passion for solving problems and delivering service excellence.
• A positive, can-do attitude with the drive to succeed.

Ready to Take the Next Step in Your Career?

If you're excited by the prospect of joining a growing, innovative company like Zenith, and if you have a genuine passion for customer service, we want to hear from you!

Apply today to become a key part of our Rental Operations team and start making a difference at Zenith. Together, we'll continue to raise the bar for excellence!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.