Join Our Team at Zenith as a Reservations Administrator!

Are you a customer service champion who thrives in a fast-paced environment? Do you have a keen eye for detail and a passion for delivering exceptional experiences? Zenith is looking for a Reservations Administrator to play a key role in our dynamic Rental department. This is your chance to become a vital part of a growing team and contribute to the success of our business while supporting our customers with top-notch service!

Location: Leeds (with agile working options after 12 weeks)
Salary: £23,454
Department: Rental
Reports to: Rental Team Leader

Why This Role is Perfect for You:

As a Reservations Administrator, you'll be the first point of contact for our customers seeking vehicle rentals or general queries. You'll play a crucial role in managing the booking process, ensuring customers get the best service possible, and building lasting relationships with our suppliers and internal teams. If you're someone who enjoys problem-solving, thrives under pressure, and is dedicated to providing the best customer experience, this is the role for you!

What You'll Be Doing:

• First Point of Contact: Handle inbound calls and emails, process vehicle hire bookings, and resolve any issues swiftly and professionally.
• Delivering Excellence: Ensure every customer receives a first-class experience by managing their expectations on delivery, availability, and collection timeframes.
• Efficient Reservation Management: Process and maintain accurate vehicle hire bookings, keeping detailed records for each driver and vehicle hired.
• Supplier Collaboration: Work closely with our network of preferred suppliers to ensure smooth bookings and quick resolutions to any declined reservations.
• Problem-Solving: Be proactive in managing any issues that arise, offering quick and effective solutions to ensure the customer's needs are met.

What We're Looking For:

• Customer Service Expertise: You have a passion for delivering excellent customer service and putting the customer's needs at the heart of everything you do.
• Great Communication Skills: You can confidently communicate over the phone and via email, ensuring that all customer queries are addressed quickly and accurately.
• Multitasker: You're able to juggle phone calls, emails, and system updates while remaining organized and efficient.
• Problem Solver: You're not just reactive – you're proactive in finding solutions to challenges before they escalate.
• Team Player: You're an adaptable and resilient individual, willing to collaborate with others to achieve the best outcomes for our customers and the wider business.

Essential Skills & Experience:

• Experience in a customer service role, preferably in a fast-paced environment.
• Strong phone communication skills and the ability to handle up to 60 calls per day.
• Comfort with using bespoke systems and managing data entry efficiently.
• Ability to multitask and manage your time effectively.
• A calm and resilient approach, even when dealing with high volumes or challenging situations.

Why Zenith?

• Competitive Salary of £23,454 plus potential bonuses based on your performance
• Agile working / Hybrid working after successful probation period.
• 24 days holiday, which increases with length of employment 
• Your birthday off!
• A great pension contribution by Zenith (6.25%) 
• Private Medical Insurance as standard
• Life Cover 
• Access to our own Zenith GP​ – on site and virtual for self and immediate family 
• Massages​ on site
• Zenith AA breakdown cover​ 
• Equality, Diversity & Inclusion networks
• Ongoing Training and Development: We'll support you in your growth and provide the tools to succeed in your role.

Ready to Make a Difference?

If you're looking for a role where you can truly make a difference, work with fantastic people, and grow your career, apply now to join Zenith as a Reservations Administrator. We're excited to have you on board and can't wait to see the difference you'll bring to our team!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.