Our Sales function is the central hub for all order related activity across our Corporate & Consumer channels, with three distinct functions – Sales Enablement, Sales Performance and Order Fulfilment. A central part of our sales function is the Order Fulfilment team, which is primarily responsible for the placement, amendment and cancellation of all Company Car, Salary Sacrifice, Personal Contract Hire and Business Contract Hire orders.

Our Order Fulfilment team are responsible for delivering a right-first-time service by; placing orders accurately and in a timely manner, keeping our drivers and customers best-informed with order progression updates, acting quickly to resolve issues / delays and offering best-in-class customer service. The team works alongside our Sales Enablement and Sales Performance teams, to deliver a bespoke offering across multiple channels that sees us retain B2B and B2C customers year on year and deliver continued growth through new business.

What you'll be doing 

• Placing orders on Miles Core and Fleetware across Consumer and Corporate new & used product offerings, incl. Salary Sacrifice, Company Car, Business Contract Hire and Personal Contract Hire
• Processing driver and dealer order amendments across Consumer and Corporate incl. specification, price and contract corrections
• Supporting Corporate and Consumer drivers post-order by placing outbound courtesy calls with lead-time order progression updates to build rapport and keep drivers best-informed
• Pursue order authorisations with the customer and outstanding licence checks with drivers
• Processing order cancellations in the system
• Liaising with purchasing around delivery queries
• Using the CRM tool to support a great customer experience, with contact at key points in the journey (in line with SLAs)
• Ensuring all customer interaction is accurately documented using the CRM tool, to achieve a great customer experience, providing confidence that we know and understand where every customer is on their order journey.
• Foster collaborative relationships across multiple teams to deliver results
• Support Zenith to deliver great customer outcomes by following operational framework guidelines across areas of compliance, best practice and customer vulnerability
• Deliver exception service and ensure Customers have a great experience , which will be evidenced by CSAT & Trust Pilot scores

What you'll bring 

• Excellent organisational skills, with the ability to manage multiple priorities effectively
• Previous experience in a Sales or Customer Service team, using phone, email and chat tools as a main method of customer interaction
• Excellent written and verbal communication skills
• IT literate, and able to work with multiple system
• Desire to deliver exceptional customer experience and outcomes
• Self-motivated and target driven
• Strong team work ethic and the ability to build strong collaborative relationships
• Resilient, and able to work under pressure

The details...

• Salary £25,207.65 (bonus Opt-out salary)
• Agile working 
• 24 days Annual leave
• Plus Birthday leave
• AA breakdown cover
• Private Medical Cover
• Life Assurance
• 6.25% employer pension contribution 
• Critical illness cover
• Dental and Health Cash Plans
• Support for your wellbeing – onsite GP & Masseuse, EAP, Funded HRT Treatment, and Mental Health First Aiders
• Financial Benefits: Tech Scheme, Cycle to Work Scheme, Season Ticket Loans
• Career Development: Opportunities for professional growth through our MyGPS framework
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.