Division: Commercial, Fleet Management 
Reporting to: Team Leader
Location: Kirkstall Forge, Leeds

Role Overview:
We are looking for a dedicated and highly organized Fleet Administrator to join our busy fleet management team. In this role, you will be responsible for efficiently tracking and progressing defects via a nationwide network of suppliers, ensuring vehicle and trailer downtime is minimized. You will play a key part in supporting repairs and maintaining high levels of service to Zenith and its customers.

The ideal candidate will be self-motivated, capable of working under pressure, and have strong communication skills. You will work collaboratively within the team and with other departments to deliver excellent results.

Key Responsibilities:

• Track and progress defects, ensuring all information is accurately logged in SQL, and customers are kept up to date.
• Challenge suppliers to ensure timely repairs and escalate issues as necessary to minimize downtime.
• Source parts from alternative suppliers if delays are identified, and escalate when necessary for further support.
• Ensure accurate information is added to job notes, including estimated completion times and marking VOR if applicable.
• Respond to customer calls, log new jobs through call capture, or provide updates on ongoing work.
• Communicate with suppliers to receive job repair updates and ensure that all information is updated in SQL.
• Manage customer service contracts and operating requirements within agreed guidelines.
• Support the breakdown team with tracking and progress chasing roadside or on-site breakdowns.
• Resolve customer, supplier, or internal issues efficiently, escalating when needed to senior team members.
• Liaise effectively with colleagues to ensure smooth communication on internal and external inquiries, reporting, disputes, and legal matters.
• Work shifts as required to meet operational and customer service demands.

Subsidiary Duties:

• Assist with ad-hoc duties as required by your Team Leader or Line Manager.
• Adhere to company rules, regulations, and policies at all times.

What We're Looking For:

• Strong verbal and written communication skills.
• Excellent attention to detail and organizational abilities.
• Proficient IT skills (experience with SQL is desirable).
• Ability to work under pressure and manage multiple tasks.
• A proactive, team-oriented approach to work, while being able to manage tasks independently.
• A professional attitude towards customer service and internal collaboration.

The good stuff…benefits!

• • Salary up to £24,211
  • Company Bonus on top of salary  
  • 24 days holiday, which increases with length of employment 
  • Your birthday off!
  • A great pension contribution by Zenith (6.25%) 
  • Private Medical Insurance as standard
  • Life Cover 
  • Access to our own Zenith GP​ – on site and virtual for self and immediate family 
  • Massages​ on site
  • Zenith AA breakdown cover​ 
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts 

If you're looking for a fast-paced role in a supportive and dynamic environment, and you're committed to making a difference in fleet operations, we want to hear from you.

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business