We are delighted to announce a fantastic opportunity to join our commercial Fines Team as a Fines Administrator.

In this role, you will be responsible for processing Notices, managing payments, conducting data entry, and ensuring we meet essential deadlines. Additionally, you will play a crucial role in delivering exceptional customer service via email and phone support, assisting both internal and external stakeholders with their inquiries.

What You'll Be Doing

• Administer and accurately process Notices within strict deadlines, ensuring minimal costs for both the business and our customers.
• Provide outstanding customer service to internal teams and external clients, responding to around 70 emails daily and professionally managing phone inquiries.
• Input and verify data to maintain accuracy across various tasks, including payments and checks, which may involve up to 6,000 fields.
• Support the Fines Administration team in achieving KPIs and team objectives, offering assistance with various tasks as required.
• Proactively suggest solutions and provide feedback to enhance processes.
• Make precise payments for up to 100 items.
• Conduct data entry and accuracy checks for up to 6,000 fields.
• Sort and scan incoming mail.
• Answer phone calls from customers and stakeholders in a courteous and professional manner.
• Respond to approximately 70 emails within established Service Level Agreements (SLAs).
• Keep the team leader informed on daily progress and assist with any ad hoc tasks that may arise.

What You'll Bring

To thrive in this role, you'll be:

• Capable of efficiently managing multiple tasks while maintaining a high level of accuracy.
• Comfortable utilizing various systems and software applications to support daily responsibilities.
• Skilled in managing stakeholder inquiries and resolving issues promptly, ensuring top-notch customer satisfaction.
• Clear and professional in both written and verbal communication, with the ability to collaborate with colleagues and provide regular updates.
• Flexible and adept at handling shifting priorities and business needs in a fast-paced environment.

Reward

• £23,353.60
• Ongoing support, training, and development opportunities for internal career progression within Zenith

Apply Now

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.