About the Role:
Join our Zenith team as a Defleet Executive, where you will be the first point of contact for our customers, ensuring a seamless experience throughout their journey. Your role is crucial in delivering exceptional consumer outcomes and maintaining high levels of customer satisfaction.

Salary: £24,079.25

Location: Leeds (Agile working with remote options, post-probation)

Key Responsibilities:

• Manage end-of-contract damage-related invoice queries and vehicle disposal tasks.
• Provide timely updates and responses to customer inquiries, ensuring clear and accurate documentation.
• Collaborate with external partners, including logistics and refurbishment agents.
• Support team members with overflow tasks while maintaining SLA standards.
• Document all interactions meticulously for seamless team communication.

Essential Skills & Experience:

• Strong written communication skills for crafting concise and informative emails.
• Empathy and the ability to support customers with various needs.
• Proven ability to work collaboratively within teams.
• Proficient in navigating multiple systems and databases.
• Ability to multitask effectively under pressure while maintaining accuracy.

Behavior and Leadership Traits:

• A strong customer service ethic to ensure ease of business.
• Excellent communication skills to engage stakeholders effectively.
• Problem-solving mindset to navigate challenges and ambiguity.
• Organizational skills to prioritize tasks and manage time efficiently.
• Authentic and engaging presence to foster trust with customers and team members.

Measures of Success:

• Resolution of a minimum of 6 end-of-contract invoice queries daily.
• Maintenance of quality assurance standards and customer satisfaction.
• Adherence to departmental SLAs and internal feedback metrics.

Preferred Experience:

• Background in regulated businesses (FCA), customer service, or contract hire and leasing.
• Familiarity with vehicle servicing or body shop operations is advantageous.

Why Zenith?

Flexible Benefits include 

• Buy / Sell Holidays
• Critical Illness cover
• Dental Cove​r
• Cash Plan  
• Cycle to Work Scheme​ 
• Tech scheme ​ 
• Season ticket loans

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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