Defleet Customer Service Administrator

Are you looking for a career with an employer who values their team? One that offers a clear path to career growth? A company that's just been awarded 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards? Look no further than this exciting opportunity  at Zenith!

At the heart of our Consumer division, our Defleet team is dedicated to turning challenges into triumphs when it comes to supporting customers at the end of their vehicle contracts. As Customer Service Specialist, you will put your customer service and problem solving skills to the test, taking ownership for managing and resolving customer inquiries related to contract damage invoices. Your day-to-day will involve diving deep into investigations, resolving invoice issues, and ensuring that you deliver great customer outcomes.

Based at our state-of-the-art Kirkstall Forge head office, conveniently located just 6 minutes away from Leeds city centre, this position comes with a competitive salary package of £24,079 along with a range of fantastic perks. From private healthcare post probation to a £1,400 annual bonus, first-class onsite facilities, and free car parking, we've got you covered. And that's just the beginning. With opportunities to immerse yourself in customer contracts and the BVRLA (British Vehicle Rental and Leasing Association) guidelines, you'll be set for a rewarding career.

Why Zenith? Because we're forward-thinking, and dedicated to both our employee and customer experience. We're not just about leasing vehicles; we're about leading in excellence. From resolving complex cases to creating impactful customer journeys, your role is pivotal.

So, what will you be doing?

  • You will work on your caseload of end-of-contract damage-related invoice queries and vehicle disposal tasks. Your days will be filled with investigating customer queries, cross-referencing vehicle inspections, and taking charge to resolve 6 cases daily
  • You will provide exceptional phone and email-based service to our customers, guiding them through the process from the moment their query is received to the final resolution of their invoice concerns
  • Your role will not only involve problem-solving but also the creation of clear and accurate documentation

About You

  • A passion for customer service, placing customers at the core of everything you do
  • Outstanding communication skills, both verbally and in writing
  • Experience in managing disputes or complaints is a plus
  • A keen eye for detail and a commitment to accuracy
  • The ability to stay calm and resilient, even in high volume situations

The good stuff…benefits!

  • Salary up to £24,079
  • Company Bonus on top of salary  
  • Agile working / Hybrid working after successful probation period.
  • 24 days holiday, which increases with length of employment 
  • Your birthday off!
  • A great pension contribution by Zenith (6.25%) 
  • Private Medical Insurance as standard
  • Life Cover 
  • Access to our own Zenith GP​ – on site and virtual for self and immediate family 
  • Massages​ on site
  • Zenith AA breakdown cover​ 
  • Excellent referral scheme if you recommend a friend to us
  • Sports and Social club - Company/Team activities
  • Free parking
  • Onsite bistro
  • Equality, Diversity & Inclusion networks
  • Perks at Work – save money on everyday essentials with access to shopping discounts 

Flexible Benefits include 

  • Buy / Sell Holidays
  • Critical Illness cover
  • Dental Cove​r
  • Cash Plan  
  • Cycle to Work Scheme​ 
  • Tech scheme ​ 
  • Season ticket loans

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.



Meet the recruiter

Maegan Byrne

[email protected]



Pension Contribution

Annual Leave

Option to buy/sell leave

Death in service cover

Cycle to work scheme

Tech Scheme

GP Access

AA Cover

Vacancy Alerts