Job Title: Dealer Support Administrator
Department: Zenith White-Label Dealer Team (Consumer Division)
Reporting to: Dealer Support Team Leader
Location: Leeds (Hybrid, post-probationary period)

Are you passionate about customer service and have a keen eye for detail? Join Zenith's White-Label Dealer Team as a Dealer Support Administrator and play a vital role in supporting our dealers and brokers through the vehicle order and contract activation process.

In this fast-paced, dynamic role, you will manage a variety of tasks, including processing vehicle orders, ensuring timely contract activation, investigating queries, and creating customer payment schedules. The role requires you to work closely with brokers, dealers, and other internal teams to ensure smooth operations while meeting key performance indicators (KPIs) and service level agreements (SLAs). As part of the Zenith Consumer Division, you will be working in a regulated FCA environment.

Responsibilities:

• Client Account Administration: Open client accounts, manage customer and dealer document packs, ensuring legal requirements are met.
• Document Management: Complete and maintain customer contract files and folders, ensuring all required documents are correct and present.
• Liaise with Dealers and Brokers: Communicate via phone and email about missing or incorrect documents to prevent delays in deal pay-out.
• System Updates: Update computer systems with necessary data upon receipt of paperwork.
• Payment Schedule Creation: Build payment schedules for customer agreements.
• Invoice Management: Review and process dealer invoices for payment.
• Query Management: Regularly review and chase up queried deals.
• Compliance & Legislation: Comply with Data Protection Act, Consumer Credit Act, FCA Regulations, and the Money Laundering Act.

Essential Skills & Experience:

• Exceptional customer service and communication skills (written and verbal).
• Strong attention to detail and accuracy.
• Strong organizational and multi-tasking abilities.
• Competent with MS Office systems.
• Experience in working in a fast-paced environment and meeting tight deadlines.

Personal Characteristics:

• Positive, can-do attitude.
• High level of professionalism and dedication to customer satisfaction.
• Ability to work independently as well as part of a team.
• Clear, persuasive communication with internal and external stakeholders

The good stuff…benefits! 

• Salary up to £23,454
• Company Bonus on top of salary  
• 24 days holiday, which increases with length of employment 
• Your birthday off!
• A great pension contribution by Zenith (6.25%) 
• and many more!

This is a fast-paced, agile, and evolving role in a successful business area with a focus on customer satisfaction, high performance, and positive outcomes. At Zenith, we foster a culture of exceeding targets, working collaboratively, and achieving excellence. If you're a proactive individual who thrives in a dynamic environment and is committed to delivering high-quality customer service, apply now to join the Zenith White-Label Dealer Team! We want to positively encourage differences in Zenith and believe it is critical to our success as a company: Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.