Are you passionate about delivering exceptional customer service?  If you thrive at providing exceptional customer service and have innovative ideas to enhance the customer journey, then Zenith is looking for you!

Join us as a Customer Services Executive, where your dedication and problem-solving skills will shine. You will work in a dynamic team, handling various customer inquiries with empathy and efficiency, ranging from vehicle orders to payments and documentation queries. In our fast-paced setting, your ability to handle high call volumes with a positive attitude will make a difference.

We're offering a competitive salary package of £24,341 along with a range of fantastic perks. From private healthcare post probation to an annual bonus, first-class onsite facilities, and free car parking, we've got you covered.

To succeed in this role, you must showcase your experience in handling diverse customer issues and complaints, while delivering exceptional service with a positive attitude. Moreover, quick thinking and problem-solving skills are crucial for success.

Why Zenith? Because we are the UK's top independent vehicle leasing company and we are growing FAST! we are a supportive community, recognised as 'Large Business of the Year' at the Yorkshire Post's 2022 Excellence in Business Awards, we prioritize growth, industry leadership, and ensuring our team members feel valued. Join our supportive, positive, and values-driven team and thrive in a modern working environment with a great company culture!

So, what will you be doing?

• Provide customer support via phone and email; responding to queries and deliver excellent customer service within the appropriate SLAs
• Log cases and follow-up on associated tasks through to conclusion
• Offer essential updates throughout the vehicle order process and the In-Life process (post-delivery)
• Process requests for order amendments, contract modifications and amendments
• Assist with a wide variety of queries such as order updates, order bank management, MOT and service queries and fine queries.
• Manage admin tasks such as uninsured vehicles, cherished plate requests, overseas travel requests
• Support customers through the renewals process, taking a leading role with the day-to-day management of renewals
• Respond to complaints via email, telephone and Trust Pilot always adhering to our internal complaints handling procedur.e

Benefits include;

• £24,341
• £1900 annual bonus
• Company Bonus on top of salary  
• 24 days holiday, which increases with length of employment 
• Your birthday off!

• A great pension contribution by Zenith (6.25%) 
• Private Medical Insurance as standard
• Life Cover 
• Access to our own Zenith GP​ – on site and virtual for self and immediate family 
• Massages​ on site
• Zenith AA breakdown cover​ 
• Excellent referral scheme if you recommend a friend to us
• Excellent referral scheme if you recommend a friend to us
• Sports and Social club - Company/Team activities
• Free parking
• Onsite bistro
• Equality, Diversity & Inclusion networks
• Perks at Work – save money on everyday essentials with access to shopping discounts 

Flexible Benefits include 

• Buy / Sell Holidays
• Critical Illness cover
• Dental Cove​r
• Cash Plan  
• Cycle to Work Scheme​ 
• Tech scheme ​ 
• Season ticket loans

So, if you want to be part of a great team, in a busy, profitable, growing company, then what are you waiting for? We can't wait to hear from you!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.