ZenAuto is a rapidly expanding division of an already successful business, offering innovative solutions in the car leasing sector. We're building something exciting and have a strong focus on delivering world-class customer service. Join our dynamic team and make a direct impact on our customers' experience, with excellent opportunities for personal development and career progression.

The Role:

Are you passionate about providing exceptional customer service in a fast-paced, innovative environment? We're looking for a Customer Service Executive to join our team and help us deliver world-class service to our customers. In this varied role, you'll be the first point of contact for retail consumer queries, managing both customer support and associated administrative tasks.

If you thrive on lateral thinking and problem-solving, love working in a collaborative team, and enjoy interacting with customers, this could be the perfect role for you!

Key Responsibilities:

• Customer Support: Provide outstanding customer service via phone and email, responding to queries and delivering high-quality responses within set SLAs.
• Case Management: Log customer queries as cases and follow-up on associated tasks through to conclusion.
• Order and Fulfilment Updates: Provide essential updates throughout the fulfilment (pre-delivery) and in-life (post-delivery) processes.
• Process Amendments: Handle order amendments, contract modifications, and other customer requests.
• Query Resolution: Address a wide range of queries including order updates, MOT/service, fine queries, and more.
• Administrative Support: Assist with administrative tasks such as uninsured vehicle management, cherished plate requests, and overseas travel queries.
• Renewals Management: Support customers through the renewals process, managing day-to-day tasks efficiently.
• Complaint Resolution: Respond to complaints via email, phone, and Trust Pilot, adhering to our internal complaints handling procedure.
• Collaboration: Work closely with internal teams to resolve customer issues and ensure timely resolutions.

What We're Looking For:

• Positive Attitude: A can-do attitude and proactive approach to solving customer service challenges.
• Excellent Communication Skills: Ability to communicate effectively with customers via telephone and email.
• Problem Solver: Innovative and lateral thinking to address customer queries and complaints.
• Attention to Detail: A high level of accuracy in handling administrative tasks and customer interactions.
• Team Player: Strong collaboration skills, working seamlessly with internal teams to resolve issues.
• Customer-Focused: Passion for providing an outstanding customer experience.
• Experience: Previous experience in customer service, ideally within retail or a fast-paced environment.

What do we offer?

• Career Progression: Excellent potential for personal development and career growth.
• Collaborative Culture: A supportive team environment that values teamwork and achievement.
• Innovative Environment: Join a fast-growing business with exciting opportunities to shape the future of customer service.
• Employee Benefits: Competitive salary, benefits, and incentives for overachievement. 
• Basic salary £24,341
• Company bonus
• Agile working

• AA Breakdown cover
• Private Medical 
• Life Insurance & Critical illness
• 6.25% employer pension contribution
• On-site GP & Masseuse

If you're ready to join a company that's all about delivering exceptional service, innovating in the marketplace, and growing your career, apply today!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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