Are you a natural problem solver, a clear communicator, and someone who takes pride in delivering exceptional service? Looking to grow your career in a business with clear development opportunities and a workplace where your growth truly matters? If so, we'd love to hear from you. We are expanding our team and are looking for Customer Service Executives who are ready to make a difference. 

Why Zenith?

At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service and our bold ambitions to make mobility smarter, greener, and better for everyone.

Our people are at the heart of everything we do. We're committed to creating an environment where every colleague feels respected, valued, and empowered to succeed. We believe great customer service starts with great people - which is why we invest heavily in your development.

Through our MyGPS development framework, you'll have clear, structured career pathways, whether you're aiming to progress into a Senior Executive role, step into Team Leadership, or move into specialist or managerial positions across the business.

Our award‑winning culture celebrates individuality, champions diversity, and encourages everyone to bring their true selves to work. With active inclusion networks, regular company events, and a flexible hybrid working model, you'll join a workplace where your voice is heard, your ideas matter, and your wellbeing comes first.

We offer a competitive starting salary of £25,601.65 (38.75 hours per week), plus a 6.25% pension contribution and a range of fantastic benefits, including Onsite GP,  first class onsite facilities, free car parking, and ongoing professional development opportunities.

Our agile working model offers you the flexibility to balance your home and office life. Typically, our customer service colleagues spend three days per week in the office.

Our Teams

As a Customer Service Executive, you will join one of our three specialist divisions, each dedicated to providing friendly support to our customers, including some of the UK's largest blue-chip companies.

Corporate: We provide company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals - all supported by our expert in-house teams specializing in fleet, accident, and customer management. This ensures tailored solutions and first-class service for every customer.

Commercial: We support operators of LGVs, HGVs, and trailers by offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, we provide 24/7 support to keep fleets on the road and running smoothly.

Consumer: We provide a fully digital car‑leasing experience - from initial enquiry and new vehicle orders through to servicing and repairs. Our industry‑leading digital brand, Zen Auto, along with our growing White‑Label offering, enables partners to provide branded leasing options directly to their own customers.

Whichever team you join, you'll work collaboratively to consistently provide exceptional service and keep our customers moving.

What You'll Be Doing

Your day-to-day responsibilities will vary depending on your team, but could include:

• Handling a wide variety of phone and email enquiries.
• Working across multiple systems to keep everything running smoothly.
• Collaborating with internal teams to ensure every customer receives the seamless service we're known for.
• Organising and prioritising your workload to provide timely, professional support.
• Taking ownership from initial contact through to resolution, keeping customers updated.
• Managing your own portfolio of customers as their first point of contact and trusted advisor
• Supporting drivers compassionately through breakdowns, defects, and repairs.
• Assisting drivers with new vehicle orders, in‑life vehicle operations, and coordinating services, MOTs, and other fleet‑related maintenance.
• Delivering high standards of customer care, measured against the FCA framework.

You will be at the heart of our customer service operation, delivering support, managing important administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication.

What You'll Bring 

We are looking for people who:

• Are great communicators and natural problem-solvers.
• Truly care about supporting customers and doing the right thing.
• Are motivated, adaptable, and eager to learn.

If that sounds like you, we'd love to hear from you!

What's In It for You?

• Starting salaries from £25,610.65 per annum.
• 24 days annual leave & 1 day for your birthday, with the option to buy more.
• Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover.
• Development opportunities with access to our MyGPS personal development framework.
• Perks at Work - save money on everyday essentials with access to a shopping discounts site.
• Onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders.
• Sports and social clubs, company activities, and team events.
• Inclusive culture with colleague-led inclusion networks.
• Free onsite parking and hybrid working options.

Sound Like the Right Opportunity for You? Apply Now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.