Are you driven by delivering exceptional customer service and passionate about helping others? Looking to grow your career in a modern, positive workplace where your development really matters? At Zenith, we're looking for Customer Service Executives who are ready to make a difference.

Why Zenith?

At Zenith, our people are our greatest asset. We're committed to ensuring every colleague feels as valued as our customers, and our People Promise is at the heart of that commitment, ensuring every colleague feels respected, supported, and empowered to thrive both personally and professionally.

We believe that great customer service starts with great people, so we invest in training and clear career pathways. Through our MyGPS personal development framework, you'll have a clear, structured route to progress, whether that's becoming a Senior Executive, Team Leader, or stepping into specialist or managerial roles across our business.

We're proud of our award-winning, inclusive culture that celebrates individuality, champions diversity and encourages everyone to bring their true selves to work every day. With six colleague-led diversity groups, regular company events, and a flexible hybrid working model, you'll find a workplace where your voice is heard, your ideas matter, and your wellbeing comes first.

Our salary package starts from £25,207.65 (38.75 hrs per week), plus 6.25% pension contribution, and fantastic perks including private healthcare after probation, career development, first-class onsite facilities, and free car parking.

Our Teams
As a Customer Service Executive at Zenith, you could be joining one of three specialist divisions, all focused on delivering friendly support for our customers, including some of the UK's largest blue-chip companies:

• Corporate Division: Provide company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals to some of the UK's largest blue-chip companies – all supported by our expert in-house teams who specialise in fleet, accident, and customer management, ensuring tailored solutions and first-class service for every customer.
• Commercial Division: Support operators of LGVs, HGVs, and trailers, offering fleet management, maintenance, funding, rental, and flexible hire solutions. Trusted by major grocery and parcel delivery companies, we provide 24/7 support to keep fleets on the road and running smoothly.
• Consumer Division:Delivering a fully digital car leasing experience, we support customers from initial enquiry and new vehicle orders to servicing and repairs. Our industry-leading digital brand, Zen Auto, and our expanding White Label solutions empower partners to offer branded leasing options to their own customers.

No matter which division you join, you'll be part of a high-performing team who work together to make a real difference, whether that's resoling complaints, supporting vulnerable customers, minimising vehicle downtime, and maintaining high levels of compliance for our fleets, they work collaboratively to consistently achieve high standards of customer satisfaction.  

What You'll Be Doing

Depending on your team, you could be:

• Handling a wide variety of phone and email enquiries
• Working across multiple systems to keep everything running smoothly
• Collaborating with internal teams to ensure every customer receives the seamless service we're known for
• Organising and prioritising your workload to provide timely, professional support
• Taking ownership from initial contact through to resolution, keeping customers updated
• Responding compassionately to breakdowns, defects, and repairs to ensure customers get back on the road without delay.
• Managing your own portfolio of customers as their first point of contact and trusted advisor, supporting them with everything from new vehicle orders and pricing to ongoing in-life vehicle operations.
• Supporting drivers by booking services, MOTs, and other fleet-related bookings
• Providing high standards of customer care, measured against the FCA framework.

You'll be at the heart of our customer service operation, delivering support, managing important administrative tasks, and building strong relationships through your professionalism, empathy, and clear communication. Our agile working model gives you the flexibility to balance home and office life. Typically, our customer service colleagues will be required to spend 3 days a week in the office.

What you'll bring 

If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you'll fit right in. We're looking for people who:

• Are great communicators and natural problem-solvers
• Truly care about supporting customers and doing the right thing
• Are motivated, adaptable, and eager to learn

If that sounds like you, we'd love to hear from you!

What's In It for You?

• Starting salaries from £25,207.65 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts sit
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working: Flexible working arrangements to suit you, with free parking onsite.
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

 Sound Like the Right Opportunity for You? Apply Now!

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.