Are you driven by delivering exceptional customer service and passionate about helping others? Looking to grow your career in a modern, positive workplace where your development really matters? At Zenith, we're looking for Customer Service Executives who are ready to make a difference.

Why Choose Zenith?

At Zenith, our people are our greatest asset. We're committed to ensuring every colleague feels as valued as our customers, and our People Promise is at the heart of that commitment, ensuring every colleague feels respected, supported, and empowered to thrive both personally and professionally.

We believe that great customer service starts with great people, so we invest in training and clear career pathways. Through our MyGPS personal development framework, you'll have a clear, structured route to progress, whether that's becoming a Senior Executive, Team Leader, or stepping into specialist or managerial roles across our business.

Our Head of Customer Service knows this first-hand - he started his career with Zenith on a graduate programme and since then has received opportunities to progress and now leads our Corporate Customer Services function.

Our salary package starts from £25,207.65 (38.75 hrs per week), plus 6.25% pension contribution, and fantastic perks including private healthcare after probation, career development, first-class onsite facilities, and free car parking.

Our Culture

We're proud of our award-winning, inclusive culture that celebrates individuality, champions diversity and encourages everyone to bring their true selves to work every day. With six colleague-led diversity groups, regular company events, and a flexible hybrid working model, you'll find a workplace where your voice is heard, your ideas matter, and your wellbeing comes first.

About The Role

We're looking for Customer Service Executives to join our Corporate Customer Services function – the team supporting some of the UK's largest blue-chip companies with their fleets, from company cars, light commercial vehicles, salary sacrifice schemes, and short-term rentals.

As a Customer Service Executive, you'll be part of one of our three specialist teams:

Account Management – supporting our customers with general queries relating to terms, complaints, feedback, and account changes. You'll help ensure we meet service standards, while identifying process improvements.

Driver Services - Our dedicated driver services hub keeps drivers moving by booking MOTs, services and repairs, and chasing garages to minimise downtime. You'll ensure every vehicle is compliant and serviced on time.

First Notification of Loss (FNOL) – Providing calm, professional support when drivers experience an accident. You'll sensitively gather information, coordinate recovery, and help get them safely back on the road.

Whichever team you join, you'll paly a key role in helping our customers stay mobile and supported.

What You'll Be Doing

Our teams are committed to delivering an efficient service, minimising vehicle downtime, and maintaining high levels of compliance for our fleets. You'll:

• Manage your own portfolio of customers and building strong, positive relationships
• Handle a wide range of enquiries via phone and email
• Work across multiple systems to keep everything running smoothly
• Collaborate with internal teams to ensure every customer receives the seamless service we're known for
• Organise and prioritise your workload to provide timely, professional support
• Take ownership from initial contact through to resolution, keeping customers updated
• Support customers with everything from new vehicle orders and pricing to ongoing in-life vehicle operations.
• Support drivers by booking services, MOTs, and repairs, and other fleet-related bookings, as well as assisting them through unexpected breakdowns or accidents - helping them get safely back on the road

Agile at Zenith

• Our agile working model gives you the flexibility to balance home and office life. Typically, our customer service colleagues will be required to spend 3 days a week in the office.

What You'll Bring

If you thrive in a fast-paced environment, communicate clearly, and love solving problems, you'll fit right in. We're looking for people who:

• Are great communicators and natural problem-solvers
• Truly care about supporting customers and doing the right thing
• Are motivated, adaptable, and eager to learn

If that sounds like you, we'd love to hear from you!

What's In It For You

• Starting salaries from £25,207.65 per annum
• 24 days annual leave & 1 day for your birthday, with the option to buy more
• Health & wellbeing: Private Medical Cover, Life Insurance, Critical Illness Cover, Dental and Health Cash Plans, Funded HRT Treatment, and more.
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, breakdown cover
• Career Development: Opportunities for professional growth and access to our MyGPS personal development framework.
• Perks at Work – save money on everyday essentials with access to a shopping discounts site
• Support for your wellbeing – onsite GP & Masseuse, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders
• Agile Working: Flexible working arrangements to suit you, with free parking onsite.
• Social Activities: Sports and social clubs, company activities, and team events.
• Inclusive Culture: colleague-led equality groups and be part of a company committed to equality, diversity, and inclusion.

Sound Like The Right Opportunity, Apply Now! 

When you join Zenith, you're becoming part of a team that's driving innovation, sustainability, and success. We are proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from people who want to be part of a business that's shaping the future of vehicle mobility, delivering for customers, and making a difference for the environment and society.

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