As the UK's largest independent vehicle solutions provider, Zenith is leading the way in driving the transition to sustainable vehicle solutions and shaping the future of leasing. We're committed to our People Promise, investing in our teams, technology, and culture to create an inclusive environment where everyone can thrive and succeed.

Our Commercial Division is growing – and we've just welcomed Amazon a major new customer to our client portfolio. We are currently recruiting for an experienced Customer Relations Manager to manage an important part of our customer portfolio. We're looking for a commercially driven relationship industry expert who can lead with confidence, build trusted partnerships, and elevate service delivery to a world-class standard.

You'll act as the strategic heartbeat some of our most significant clients, collaborating across teams to drive contract performance, spot opportunities, and deliver against high expectations – every time.

The opportunity:

• Be the face of Zenith Commercial for customers – You'll work directly with senior stakeholders to deliver excellence across large, complex, and high-expectation fleets of commercial vehicles.
• Make a real impact – Use your industry knowledge and commercial expertise to enhance service delivery, increase customer satisfaction, and drive value.
• Collaborate cross-functionally – Partner with our Strategic Account Director, Sales, Operations, Finance, Legal, and Network teams to deliver seamless support and continuous improvement.
• Shape the future – Play a lead role in account strategy, innovation, and long-term planning – including tenders, compliance, and operational scaling to support Amazon's seasonal peaks.

What you'll bring:

• Significant experience in fleet or commercial vehicle management with strong knowledge of commercial vehicles
• Commercial awareness with experience in P&L management, contract oversight, and strategic account development.
• Natural relationship builder with proven stakeholder management and negotiation skills at a senior level.
• Confident with data-driven decision making, KPI reporting, and operational planning.
• Proactive, resilient, and solutions-focused with high levels of energy and ownership.
• Experience working in or with fast-paced, high-performance cultures.

You'll thrive if you:

• Are excited by the challenge of building a new strategic partnership from the ground up.
• Love solving problems, driving innovation, and making things better – every single day.
• Are obsessed with customer excellence and believe in making things happen.
• Want to grow your career within a business that values performance, people, and progress.

Reward:

• Salary from £60,000
• Company car
• Annual Bonus
• Agile working 

• 6.25% Pension scheme
• 24 days Annual leave + your birthday off
• AA breakdown cove
• Life assurance 
• Private medical Insurance
• Critical illness cover  
• Dental and health cash plans
• Company GP for self and family
• Other flexible benefits including the option to buy/sell holiday, Technology Scheme, Cycle to work scheme etc.. 

 We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

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