At Zenith, we've been helping organisations move further, smarter and more sustainably for over 30 years. As the UK's leading independent leasing and fleet management provider, we're proud of our people, our award-winning service and our ambition to be the UK's most customer-focused fleet partner.

We partner with some of the UK's most recognisable brands, delivering bespoke contract hire, salary sacrifice and fleet solutions that create real commercial value. With a portfolio of blue-chip customers and household names already trusting Zenith, we're continuing to invest in our future and accelerate our growth.

Following a recent comprehensive Group refinancing, significant investment across our Corporate business including the appointment of Andy Wolff as our Managing Director – Corporate and a strengthened platform for long-term growth, we're investing in our future, continuing to win new business, expand customer partnerships and strengthen our Customer Relationship Management capability.

To support this growth, we're looking for Customer Relationship Directors to lead some of our most strategically important customer relationships, ensuring we maximise customer retention, fleet growth and long-term commercial success.

What's the Role

Reporting to the Director of Customer & Strategic Relationships, you'll take ownership of a portfolio of large corporate customers, acting as the senior relationship sponsor and strategic advisor for your accounts.

You'll lead a team of Customer Relationship Managers and be responsible for developing and delivering customer-specific strategies that support retention, fleet growth, operational excellence and long-term profitability.

Working closely with customers, internal stakeholders and the Executive Committee Sponsorship Programme, you'll build trusted C-suite relationships, proactively identify opportunities for growth and ensure Zenith remains the partner of choice for our customers.

This is a highly visible role that combines strategic account leadership, commercial accountability, people leadership and customer advocacy. You'll represent the voice of your customers internally while ensuring Zenith continues to deliver exceptional customer experiences and strong commercial outcomes.

For an ambitious and commercially minded customer leader, this is an opportunity to influence some of Zenith's most important customer relationships while playing a key role in delivering our long-term Corporate growth ambitions.

Key responsibilities

• Lead and develop a team of Customer Relationship Managers, creating a high-performing, inclusive and customer-focused culture.
• Own and deliver customer retention, fleet growth and profitability across an assigned portfolio of large corporate customers.
• Develop and execute tailored customer relationship strategies that align with individual customer objectives and Zenith's wider growth plans.
• Establish and maintain influential relationships with key stakeholders, including C-suite and board-level contacts.
• Act as the senior sponsor and executive escalation point for allocated customer relationships.
• Drive fleet growth opportunities across customer portfolios, identifying ways to expand vehicle numbers, increase product penetration and strengthen customer commitment.
• Lead strategic business reviews, governance meetings and executive-level customer engagements.
• Use customer insight, market knowledge and industry trends to identify opportunities and mitigate emerging risks.
• Collaborate with Sales, Operations, Product, Finance and Executive stakeholders to deliver exceptional customer outcomes.
• Maximise the effectiveness of Zenith's Executive Committee Sponsorship Programme to deepen customer relationships and unlock future growth.
• Ensure effective governance, compliance and risk management across all customer activity.
• Analyse performance data and customer trends to support strategic decision-making and continuous improvement.
• Deliver against budgeted portfolio targets, retention measures, customer satisfaction metrics and commercial objectives.
• Support the development of future talent within the CRM function, creating clear pathways from Account Management into Customer Relationship leadership roles.

What You'll Bring

• Significant experience in Customer Relationship Management, Strategic Account Management or a similar customer-facing leadership role, dealing with large corporate fleet customers.
• Experience operating within a B2B environment with accountability for commercial outcomes.
• Strong knowledge of contract hire, fleet management and salary sacrifice solutions
• In-depth of knowledge of the UK fleet industry and a clear lens on external market trends that can inform product development roadmap
• A track record of identifying and delivering fleet growth opportunities within existing customer accounts.
• Experience managing relationships with large corporate organisations and complex stakeholder groups.
• Proven success in developing and delivering customer relationship strategies that improve retention and drive growth.
• Experience shaping customer and functional strategies, translating strategic objectives into clear plans that drive team performance and measurable outcomes.
• Experience leading and developing high-performing teams.
• Strong commercial acumen with the ability to balance customer outcomes and business performance.
• Experience handling complex negotiations, escalations and strategic customer discussions.
• Excellent stakeholder management skills, including engagement at C-suite and board level.
• Experience using customer insight, data and market intelligence to shape strategic decisions.
• Strong presentation and communication skills with experience presenting to senior leadership teams, executive committees or boards.

Leadership Qualities

• A collaborative and authentic leader who builds trust and credibility quickly.
• A strategic thinker who can translate broad business objectives into practical customer plans.
• A coach and mentor who helps others grow and succeed.
• Commercially minded and focused on delivering measurable results.
• Comfortable challenging constructively and driving continuous improvement.
• Highly resilient and capable of navigating complexity and change.
• Passionate about customer experience and committed to delivering exceptional outcomes.
• Curious, proactive and constantly looking for better ways of working.

What's in it for You

• Competitive base salary - £73-85K
• Excellent commission structure
• EV Car or Car Allowance
• Pension - 6.25% employer contribution
• 24 days annual leave & 1 day for your birthday plus bank holidays
• The option to buy or sell holidays (+5 or -3)
• Flexible benefits where employee can opt into additional benefits such as PMI for your family, dental, cycle to work scheme, critical illness cover and more
• Financial Benefits: Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans, AA breakdown cover
• Perks at Work – save money on everyday essentials with access to a shopping discounts site.
• Support for your wellbeing – access to company GP, Employee Assistance Programme, Pensions advice, Funded HRT Treatment, and Mental Health First Aiders

Why Zenith?

• Our customers trust us - partnering with some of the UK's largest and most recognisable brands.
• Our people stay with us - we've built a collaborative, supportive culture where people are empowered to make an impact.
• We're ambitious - backed by recent recapitalisation, major investment, a clear strategy for long-term growth and a thriving fleet of almost 170,000 vehicles.
• We're award-winning - including Leasing Company of the Year (Fleet News 2026), Large Business of the Year and Diversity & Inclusion Award winners at the Yorkshire Post Excellence in Business Awards, and Wellbeing Award winners at Fleet News 2025.
• We're leading the transition to sustainable mobility - with over 41% of our fleet now Battery Electric Vehicles and a long-standing commitment to sustainability.
• We're invested in your future - offering clear development opportunities, structured career pathways and the chance to build a long-term career with a market leader.

Sound Like the Right Opportunity for You? Apply Now!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.