At Zenith, we've been leading the transition to sustainable vehicle solutions for over 30 years. As the UK's largest independent vehicle solutions provider, we're proud of our people, our award-winning service, and our bold ambitions to make mobility smarter, greener, and better for everyone. We're powered by people, driven by innovation, and committed to creating an inclusive environment where everyone can thrive.

We are currently looking for a Business Analyst to join our Group Change & Transformation team on a 6-month fixed-term contract, with the potential to be extended or become permanent. In this role, you'll help shape customer and colleague experiences across the organisation by analysing current journeys, identifying improvement opportunities, and supporting the delivery of customer-centric change that drives operational efficiency and business value.

You'll work closely with business stakeholders and Continuous Improvement colleagues to understand end-to-end processes, facilitate workshops, document current and future state journeys, and support informed decision-making. This is an exciting opportunity to play a key role in driving meaningful improvements that enhance customer outcomes and colleague experiences across Zenith.

What's the Role

• Facilitate workshops to capture and document end-to-end customer and colleague journeys
• Identify pain points, inefficiencies, risks and opportunities for improvement
• Create and maintain current and future state journey maps and process documentation
• Gather, analyse and document business needs and improvement opportunities
• Analyse process volumes, transaction data and operational performance metrics to identify improvement opportunities
• Work with Continuous Improvement colleagues to understand root causes and support solution design
• Produce clear analysis artefacts and communicate recommendations to technical and non-technical stakeholders

What Can You Offer

• Experience in customer journey mapping and process analysis
• Strong workshop facilitation and stakeholder management skills
• Experience supporting business change, transformation or continuous improvement initiatives
• Excellent analytical, problem-solving and communication skills
• Experience documenting current and future state processes
• Ability to influence stakeholders through evidence-based analysis and recommendations
• Knowledge of Lean, Six Sigma, Continuous Improvement methodologies or customer experience practices is desirable

What's in it for You

• Salary £40,000-£52,000 per annum plus annual bonus
• 24 days annual leave plus your birthday off, with the option to buy more
• Life Insurance, Critical Illness Cover, Dental and Health Cash Plans
• Tech Scheme, Car Sacrifice Scheme, Cycle to Work Scheme, Season Ticket Loans
• Development opportunities through our MyGPS personal development framework
• Perks at Work - discounts on everyday essentials
• Onsite GP, Employee Assistance Programme, Mental Health First Aiders
• Sports and social clubs, company activities, and team events
• Inclusive culture with colleague-led equality networks
• Free onsite parking
• Agile working - you might have the opportunity to work remotely when it works for the Customer, Zenith and yourself, and you'll work with your manager to agree how this works best

Why Zenith?

• Award-winning - Leasing Company of the Year (Fleet News 2026), Large Business of the Year (Yorkshire Post Excellence in Business Awards)
• Sustainability champions - Over 41% of our fleet are Battery Electric Vehicles (BEVs), and we're a carbon-neutral organisation
• Innovators - Investing £25 million in transformation, with a thriving fleet of 169,910 vehicles
• Inclusive - Six colleague-led diversity groups and a workplace where everyone can thrive
• A place to grow - Clear pathways through our MyGPS personal development framework

Sounds like the right opportunity for you? Apply now!