Breakdown & Defect Controller

Do you have experience in HGV accident, breakdown & recovery? Are you looking for a role with an industry-leading business? One that invests in the best people to deliver the very best service?

Zenith is the UK's leading independent leasing, fleet management and vehicle outsourcing business and we are growing FAST!

We offer fully outsourced fleet management solutions for all types of vehicles including motorbikes, cars, vans, trucks and specialist vehicles; a unique service proposition in the industry. 

So, what's the role?

The Breakdown & Defect Controller is actively committed to Zenith and its Customers to provide emergency assistance by proactively managing roadside and onsite breakdowns as well as urgent defects, ensuring that such incidents are expedited in the fastest manner possible and the vehicle is returned to service without undue delay.

This is a professional role working in a very busy fleet management environment. The ideal candidate will be supported but must have the ability to self-manage whilst working under pressure. Working collaboratively and supporting the wider team and departments to ensure that the highest standard of service is achieved.

Day to day - what you can expect:

Working a 4 on, 4 off shift pattern 9am-9pm & 12pm-12am 

  • Accepting emergency roadside/onsite breakdowns or urgent defects on vans, trucks and trailers.
  • Ensuring that each event is managed through to completion, by accurately logging all details and allocating in line with agreed timelines to a network of third party suppliers and manufacturers
  • Ensuring that correct suppliers are used, and that all breakdowns and urgent defects are progress chased and constant communication of work progress is made to the Customer
  • Being mindful of each Customer's service contract obligations/operating requirements and reacting appropriately within agreed guidelines

The ideal candidate will:

  • Have experience of managing commercial/HGV emergency breakdowns from a similar breakdown & recovery or workshop / fleet management environment
  • Have excellent verbal & written communication skills at all levels
  • Excellent telephone based customer service skills
  • Have time management & organisational skills
  • Have well developed microsoft office skills
  • Ability to work in a fast paced and demanding working environment


  • Basic Salary: £29,200
  • Company bonus
  • AA Breakdown Cover
  • Private Medical Cover
  • Life Insurance
  • Free On-site Parking
  • On-site GP
  • On-site free massages
  • Tech Scheme
  • 24 days annual leave + your birthday off!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.



Meet the recruiter

Jemma Cassar

[email protected]



Pension Contribution

Annual Leave

Option to buy/sell leave

Death in service cover

Cycle to work scheme

Tech Scheme

GP Access

AA Cover

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